At PRIMEWAY TRANSPORT LOGISTICS, customer satisfaction is important to us. We are committed to providing reliable transportation and logistics services with professionalism, transparency, and accountability. This Return & Refund Policy explains the conditions under which refunds, cancellations, or service adjustments may be considered.
By using our services, you agree to the terms outlined in this policy.
1. Service Nature
PRIMEWAY TRANSPORT LOGISTICS provides transportation, cargo handling, freight delivery, vehicle transportation, and logistics coordination services. Because logistics services involve scheduling, transportation planning, fuel costs, labor allocation, and operational preparation, refunds may be limited once services have been scheduled or initiated.
2. Order Cancellations
Customers may request cancellation of a shipment or logistics booking before transportation services begin.
Eligible Cancellation Conditions
- Cancellation requests made before shipment pickup or dispatch may qualify for a partial or full refund.
- Administrative or processing fees may still apply depending on the preparation already completed for the shipment.
Non-Refundable Situations
Refunds may not be available if:
- The shipment has already been picked up.
- Transportation services are already in progress.
- Special handling or custom logistics arrangements have already been completed.
- Delays are caused by incorrect customer information or unavailable recipients.
3. Refund Eligibility
Refund requests may be considered under the following circumstances:
Possible Refund Situations
- Duplicate payment made by the customer
- Service cancellation approved before dispatch
- Failure to provide agreed transportation service due to operational issues caused directly by PRIMEWAY TRANSPORT LOGISTICS
- Significant service errors verified by our operations team
Refund approval is determined after a full review of the shipment records and service details.
4. Damaged or Lost Shipments
At PRIMEWAY TRANSPORT LOGISTICS, we take every precaution to handle shipments safely and professionally. However, customers must report any claims involving damaged or lost items within the required reporting period.
Reporting Requirements
Customers should provide:
- Shipment reference number
- Description of the issue
- Supporting photographs (if applicable)
- Proof of item value where necessary
Claims are reviewed carefully by our support and operations teams before compensation decisions are made.
5. Non-Refundable Items & Services
The following may not qualify for refunds:
- Completed delivery services
- Delays caused by weather conditions, customs inspections, government restrictions, or unforeseen transportation disruptions
- Incorrect delivery information provided by the customer
- Perishable goods affected by improper packaging provided by the sender
- Services completed according to agreed shipping terms
6. Refund Processing Time
Approved refunds are typically processed within 7–14 business days, depending on the payment provider or financial institution involved.
Refunds will generally be returned through the original payment method used during the transaction.
7. Customer Responsibilities
Customers are responsible for:
- Providing accurate shipment and recipient information
- Properly packaging items for transport when required
- Complying with shipping regulations and restricted item policies
- Ensuring all necessary shipping documentation is complete
Failure to meet these responsibilities may affect refund eligibility.
8. Changes to Services
If shipment details need to be modified after booking, customers should contact PRIMEWAY TRANSPORT LOGISTICS as soon as possible. Additional charges may apply depending on the requested changes and shipment status.
9. Contact Us
If you have questions regarding this Return & Refund Policy or would like to request support regarding a shipment, please contact us
At PRIMEWAY TRANSPORT LOGISTICS, we remain committed to delivering professional logistics services while maintaining fairness, transparency, and customer trust in every transaction.